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BigFan Merch: Action figures & collectibles
Shop unique, rare action figures and collectibles. Free shipping across India.
Shopping Information
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you will “Out of Stock” mention on the product.
For better purchase experience, you need to have an account created to place order.
Payment Information
We accept UPI, Debit Card, Credit Card, digital wallets like Airtel, MobikWik, Amazon pay, etc., and COD up to ₹4,000.
Yes, your payment information is secure. We use secure and India’s one of the best Payment Gateway to accept payment. And our website is security with SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
No need to worry in this case, this could occur under technical issue with your bank. If the “Payment failed” and you are deducted by your bank, the same will be refunded by your bank itself.
Under this condition you don’t have to contact us since the payment is not processed to us. You may contact your bank customer support for help.
Order Cancellation
You can cancel the order until it is not fulfilled and shipped. Kindly contact us over Email/WhatsApp found in Contact Us page to request cancellation.
No. Once the order is shipped order cannot be cancelled.
Order Shipment
We have partnered with leading shipping partners Delhivery, Shiprocket, DTDC, BlueDart, DHL, EcomXpress covering almost all the serviceable location in India.
- In-stock products order will be processed and dispatched in 2 to 4 working days.
- Products that are mentioned as “Special order” are shipped in 2 to 4 weeks.
- Pre-order products: Once the product is released & available with us, order will be processed in 2 to 4 working days in First Come First Serve basis.
For major metro cities orders will be delivered in 3 to 5 days from the day the order is dispatched.
You will receive the tracking link and ID over email/WhatsApp once the order shipped. Using the details you may track the shipment.
In case if you have not received the tracking details, kindly contact us over email/WhatsApp found in Contact Us page, we will help you with the tracking details.
We have partnered with leading shipping partners to provide safe and secure shipment. Under unfortunate situation if the product arrives damaged, we want you to record the unboxing video and reach out to us over Email/WhatsApp found at Contact Us page.
We will take this complaint to the shipping partner and get the solution. And help you with the replacement if the damage is proven with unboxing video.
Order Returns
We only offer replacement if the PRODUCTS DAMAGED ON ARRIVAL (unboxing video required to approve replacement) and if WRONG PRODUCT delivered.
To return an item, please follow in the Replacement policy…
Free return shipping.
We will arrange a return pickup ourselves through a courier partner at our cost. Under impossible situation, we may ask the buyers to ship the returns. Please make sure that the order item is unused and in the same condition that you received it. It must also be in the original packaging along with labels, accessories if any.
No. We only offer replacement if the PRODUCTS DAMAGED ON ARRIVAL and if WRONG PRODUCT delivered.
For assured shopping experience, we try to include real life photos of product in the product listing in our website. Additionally you can reach out to us over Email/WhatsApp number found in Contact Us page for product related questions to be sure before purchasing.