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BigFan Merch: Action figures & collectibles
India's Action Figures & Collectibles shop | Rare – Limited Editions
Cancellation/Return/Exchange & Refund Policy
At BigFan Merch, we verify each product before shipping to make sure you are happy with your purchase.
For assured shopping experience, we try to include real life photos of product in the product listing in our website. Additionally you can reach out to us over Email/WhatsApp number found in Contact Us page for product related questions to be sure before purchasing.
When meeting the policy criteria mentioned below in this page, replacement item will be sent.
Only if the same product is not in-stock is when refund will be given.
If you still have any concerns with your order, we are here to help. Kindly refer to the terms below and contact us at Email/WhatsApp number found in Contact Us page.
Exchange or Return Window
Exchange/Return window: 3 Days
Customer must contact us & initiate replacement/return within 3 Days since delivery in case of Exchange initiation.
Beyond 3 days exchange/return is not eligible.
Once the exchange request is accepted by BigFan Merch, a return pick up will be arranged by BigFan Merch team.
ONLY After receiving and verifying the returned item at our warehouse we will ship the replacement item to the same address to which the original order was made.
Time taken for Exchange delivery: Exchange item will be delivered to customer within 3 to 14 day from the day the return item is received at our Warehouse from customer.
Eligibility for Exchange/Return or Refund
- Incorrect Product received
- Damaged product received
- Parts or Accessories missing
- You must have all the original packages, labels, accessories that came with the product.
- Product must be unused.
- You have full unedited continuous unboxing video with close up to products.
- Refund is given ONLY if the same returning product is not available in-stock with us.
(we understand that as a collector you may value the product’s outer package, but outer box is not considered as product neither by the brand suppliers nor us. The product’s outer package damage (including FUNKO Pop) will not be considered as product damage and same is not eligible for return/replacement.
Yet we give major attention to shipment packaging from choosing strong carton box with protection padding added to secure the product and the box. We have received special mention compliments for our packaging 😎
and each order item is verified, making sure you receive the correct product you ordered securely.)
For your better shopping experience, we verify each product before shipping.
If you find the product is damaged on arrival or wrong item received, record a Continuous single shot no edit video while unboxing the product with closeup to missing or damaged part, and contact us.
Recorded Video must be continuous and must not be cut shot or edited, or else replacement request will not be accepted.
Exchange/Return/Refund is not possible if you have not recorded a video of the damaged product at the time of unboxing, and if the recorded video is not a continuously recorded single shot. Edited or cut shot videos are not accepted.
BigFanMerch.com has rights to accept or reject exchange/return based on the conditions described above.
What are NOT Eligibile for Exchange or Return
- Exchange/Return window, 3 Days since the delivery have passed.
- Product damaged or statues paint damaged from any form of customer handling the product.
- Return not eligible if you do not like the product after purchase or changed your mind.
- Return/Replacement not applicable if you are not satisfied with the product.
- Every Brand/Manufacturer’s manufacturing method and level of quality and details on the product varies. Replacement/Return is not applicable if you are NOT satisfied with the product quality. We request you to do your research on the product going through reviews.
- Product Outer Carton/Box Is Damaged on arrival. Box is not treated a product neither by the Brand nor us.
- if you have NOT recorded Continuous, No edit, Close up unboxing video of the received product. Edited or cut shot videos are not accepted.
- Any of, original packaging, and all accessories, label, and freebies that came with the product is NOT available in the returning item.
- PreOrders/Special Orders: with exception for product damaged on arrival, Pre-orders and Special Orders cannot be cancelled or changed or refunded. Since these order products are arranged specially as per the order received from the customers, we can’t offer cancellation or refund. You can get in touch with us at Email/WhatsApp number found in Contact Us page before placing preorders for product related queries to be sure of the purchase.
- Product is used.
- Return/Replacement not eligible if you are not satisfied with Brand’s quality.
Each brand’s craftsmanship and way of making differs, thus we request you to read about the product and watch the product videos online and make purchase once you are sure about the product.
BigFan Merch has full right to reject Exchange or Return if any of the above conditions are not met.
Cancellation for PreOrders/BackOrders/Special Orders
PreOrders (for products that are to be released or available with us soon)
BackOrders (products that are sold out with us, we’ll try to procure for you if ordered)
and the Products mentioned as “Special order” are products specially arranged for the customer on order basis.
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- In case if release date or availability date is postponed we will inform you about the same. In such cases you have an option to wait further or request for refund (only if release/availability date is postponed).
- Preorders are processed in First Come First Serve basis, in case if the stock is not enough for your order turn we will inform you about the same. In such case you have an option to wait until the next batch of availability (which is mostly in short number of days) or you can request for refund.
- Special Order: products are only arranged after receiving the order. In case the backorder/special order product is not available from our suppliers we will inform you about the same process the full refund if any amount were paid.
Outer Carton Or Product Is Damaged On Arrival
we understand that as a collector you may value the product’s outer package, but outer box is not considered as product neither by the brand suppliers nor us. The product’s outer package damage will not be considered as product damage and same is not eligible for return/replacement. Your understanding is appreciated.
Yet we give major attention to shipment packaging with choice of strong carton box with protection padding added to secure the product and the box.
We have received special mention compliments for our packaging 😎
If the shipping carton box is opened or severely damaged is damaged on arrival, you are requested to refuse the delivery from the delivery agent with reason “Package damaged”.
If you have accepted the package, and if you find the product is damaged on arrival, please record a Continuously recorded single shot video while unboxing the product and contact us via WhatsApp/email give in Contact Us page.
Recorded Video must be continuous and must not be cut shot or edited, or else replacement will not be accepted.
we will file a complaint to courier company and find a solution, and also help you with the product replacement.
***Exchange/Return/Refund is not applicable if you have not recorded unboxing video of the damaged packaging and product in a continuous single shot. Edited or cut shot videos are not accepted.
***Once our packages leave our facility, we are no longer responsible for them, and the responsibility for the packages will be on the shippers (Courier companies). We can file claims with the appropriate shipper for missing packages and damaged or missing contents. The decisions that the shippers make on filed claims will be reflected in our decisions on how these issues will be handled. Neither we nor the shipper are responsible for package thefts.
And in case of the mistake from the Courier companies, we will arrange a new shipment for our customer for the affected order.
Undelivered Shipment:
Customer will have to bear the shipping expenditure in case of returned delivery due to below reasons:
(either customer pays for reshipping the product to customer OR in case of refund, shipping expenditure will be deducted from the refund amount)
- Customer refused to accept the shipment at the time of delivery.
- Shipment return due to customer unavailability leading to Non Delivery
- Shipment returned due to incorrect or incomplete address provided by customer.
How To Cancel An Order
- Once an order has been fulfilled/shipped, it cannot be cancelled.
- For orders cancelled before shipping, the refund will be given after
deducting the transaction charge of 2.2% - Order of products mentioned “Special order” cannot be cancelled.
- Pre-orders cannot be cancelled.
If an order hasn’t been shipped, you may contact us over the Email/WhatsApp number found in Contact Us page to request cancellation.
** Orders will be fulfilled as per availability.
** No refund option will be available due to any price change at any time.
BigFan Merch reserves the right to cancel orders without prior intimation.
How to request for replacement
BigFan Merch provides option to exchange or returning any products purchased within 3 Days of its receipt. If 3 days have passed since the order delivery, we can’t offer you exchange or full refund.
To be eligible for a return,
- Item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Please ensure product has original label and box for easy returns.
- To initiate an exchange or return request contact us at Email/WhatsApp number found in Contact Us page, within 3 working days of delivery of the product.
- Once your request is approved, the item will be picked up within 2-3 working days by our courier partner.
Shipping The Returns To Us
We will arrange a return pickup ourselves through a courier partner at our cost.
Under impossible situation, we may ask the buyers to ship the returns. Please make sure that the order item is unused and in the same condition that you received it. It must also be in the original packaging along with labels, accessories if any.
- Pack the product securely in the same shipping carton you received the delivery. If the shipping box you received is damaged, we request you to arrange strong box and pack the product with the padding wrap.
- If there is empty space in the box use additional bubble wrap or fill it with newspapers making paper balls.
Customer Return Incorrect Product or Missing Items
Please note that if an incorrect Product(s) is returned by the customer, the return request will be treated invalid, and replacement will NOT be given.
And further action will be take on buyer and their account will be suspended if confirmed that the buyer has returned the wrong product on purpose.
And if incorrect product is handed by you to our Courier Service Partner, BigFan Merch shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
Discounted Product
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the benefit of the coupon/offer will also not be included in the refund.
If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer must be returned, as they have been purchased as part of a group offer.
Processing The Replacement/Refunds
Once the product is received at our warehouse, we will send you E-mail & WhatsApp confirmation to acknowledge the return item reception, and your exchange or replacement item will be shipped.Â
In case if same item is available in-stock for replacement, we shall issue refund, customer will be notified of the approval or rejection of your refund.
The returned order/item amount (minus any charges if applicable) will be refunded directly to the original mode of payment.
Refund will be initiated within 48 hours of receiving the returned item is received at our warehouse.
Refund may take 4 to 10 days from the date of refund initiation to reflect in your bank account based on the original mode of payment you made.
IMPORTANT POINTS:
For orders cancelled before shipping, the refund will be given after deducting the transaction charge of 2.2%
If you paid by COD, refund will be given as either store credit or refund via UPI of customer’s choice. we will contact you over E-mail/WhatsApp for preferred refund method.
Late or missing refunds
If you haven’t received a refund after 14 day of refund initiation confirmation, first check your bank account statement.
Then contact your bank, after the refund initiation there is often some processing time before a refund is settled into your bank account.
If you’ve done all of this and you still have not received your refund yet, please contact us at Email/WhatsApp number found in Contact Us page.
Need help?
Contact us at Email/WhatsApp number found in Contact Us page.