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BigFan Merch: Action figures & collectibles
India's Action Figures & Collectibles shop | Rare – Limited Editions
Shipping Policy
Hi BigFan, we are glad and we thank you for shopping at BigFanMerch.com!
We have partnered with leading delivery partners to provide quick and secure delivery. You can remain assured while we take care of delivering your favourite action figures, figurines, and statues securely.
Shipping Policy Highlights:
- We deliver across India.
- Orders are dispatched from address mentioned in Contact Us page.
- In-stock products orders:
- Dispatched in 2 working days.
- Delivery in 3 to 14 days based on the delivery location.
- “Special Order” (mentioned in product description):
- Dispatched in 15 to 30 days.
- Delivery in 3 to 14 days from the date of dispatch based on the delivery location.
- Special Order cannot be cancelled
- Pre-order products:
- Once the product is released & available with us, order will be dispatched in 2 to 4 working days in First Come First Serve basis (first preordered customer’s order will be shipped first).
- Pre-Order cannot be cancelled
Please review the detailed shipping policy below for better understanding and shopping experience.
Shipping Destinations:
We ship all over India.Â
International Shipping:
We are currently shipping only within India. However get in touch with us over E-mail or WhatsApp found in Contact Us we can work closely to ship your International order.Â
Shipping Costs:
Free Shipping! Yes, all the orders within India are free delivery.
Undelivered Shipment:
Customer will have to bear the shipping expenditure in case of returned delivery due to below reasons:
(either customer pays for reshipping the product to customer OR in case of refund, shipping expenditure will be deducted from the refund amount)
- Customer refused to accept the shipment at the time of delivery.
- Shipment return due to customer unavailability leading to Non Delivery.
- Shipment returned due to incorrect or incomplete address provided by customer.
Order Processing Time:
Special Order:
(“Special Order” type product are mentioned in respective product description)
Special order products are specially arranged from brand after the customer places order.
Special Order cannot be cancelled.
- Special orders are specially arranged from brand & dispatched in 15 to 30 days.
- Delivered in 3 to 14 days from the date of dispatch based on your delivery location.
Please understand that under unforeseen situations like delay in stock arrival and delay at brand/supplier, more time than mentioned above may be required to arrange the product. We will keep the customer informed about any such delays, 🤠you can rest assured.
In case, if the product is not available with brand and our supplier, we will inform you and if you have made any payment, the full amount will be refunded.
Pre-orders:
- All pre-order item listed will have the Release date/Available date mentioned in description.
- Preorder items will be dispatched in 4 to 10 once the product is released and stock arrived with us.
- Preorders are processed in First Come First Serve basis, in case if the stock is not enough for your order turn we will inform you about the same. In such case you have an option to wait until the next batch of availability (which is mostly in short number of days) or you can opt for refund.
- Please do understand the risk of the preorder product release date & final availability of preorder products are completely based on brand release schedule, availability at suppliers, and how many we were able to procure, etc.,
- In case if release date or availability date is postponed we will inform you about the same. In such cases you have an option to wait further. By placing preorder you agree to wait in case of brand release date change or stock arrival date change. Cancellation is not possible.
- Pre-Orders cannot be cancelled or refunded.
**Pre Order products photos are prototype images, final product may be slightly different**
Shipping Methods:
We have partnered with leading carriers Bluedart, Delhivery, DTDC, Ekart, Shiprocket, Xpressbess, etc., Offering faster and safe shipment via road & air.
Estimated Delivery Time:
Once the order dispatched, the estimated delivery time will depend on the delivery location.
Delivery to major metro cities in 4 days, and rest of India are delivered in 4 to 14 days max.
However, please note that unforeseen circumstances, such as weather conditions or carrier operational delay may affect the actual delivery time. We kindly ask for your understanding in such situations.
Order Status & Tracking:
- Order tracking information can be found under Order details in your account section on our website.
- You will be notified about the order status and tracking ID through email/text/WhatsApp by BigFan Merch and delivery partners.
- For further help related to tracking you may contact us via WhatsApp/e-mail found in Contact Us page
- Delivery agent may contact you over the phone number given in delivery address at the time of delivery.
Outer Shipping Package or Figure Damaged:
(we understand that as a collector you may value the product’s outer package, but outer box is NOT considered as product neither by the brand suppliers nor us. The product’s outer package damage will not be considered as product damage and same is not eligible for return/replacement. Your understanding is appreciated.
Yet we give major attention to shipment packaging with choice of strong carton box, protection padding added to secure the product and the box)
If the shipping carton box 📦 is opened or severely damaged or product inside is damaged on arrival, kindly refuse the delivery from the courier agent with reason “Package damaged”.
If in case you found that the product is damaged after accepted the package, please record a continuous unedited unboxing video of the damaged box & product and contact us over Email or WhatsApp details found in Contact Us page, we will file a complaint to courier company and find a solution.
***Once our packages leave our facility, we are no longer responsible for them, and the responsibility for the packages will be on the shippers (Courier companies). We can file claims with the appropriate shipper for missing packages and damaged or missing contents. The decisions that the shippers make on filed claims will be reflected in our decisions on how these issues will be handled. Neither we nor the shipper are responsible for package thefts.
How to Return or Exchange an Item:
We will take care of the Return shipment pickup. Under any impossible situation, we may ask buyers to ship the returns.  Checkout Returns and Refund Policy to understand Return/Exchange/Refund conditions in detail.
Note: This shipping policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.
Have more Questions? Get in touch with over Email or WhatsApp details found in Contact Us page.