Shipping Policy

Hi BigFan, we are glad and we thank you for shopping at BigFanMerch.com!

We have partnered with leading delivery partners to provide quick and secure delivery. You can remain assured while we take care of delivering your favourite action figures, figurines, and statues securely.

Shipping Policy Highlights:

We deliver across India.
Orders are dispatched from address mentioned in Contact Us page.
In-stock products orders:
- Dispatched in 2 working days.
- Delivery in 3 to 14 days based on the delivery location.
“Special order” (mentioned in product description):
- Dispatched in 2 to 4 weeks.
- Delivery in 3 to 14 days from the date of dispatch based on the delivery location.
Pre-order products:
- Once the product is released & available with us, order will be dispatched in 2 to 4 working days in First Come First Serve basis (first preordered customer’s order will be shipped first).

Please review the detailed shipping policy below for better understanding and shopping experience.

Shipping Destinations:

We ship all over India.

International Shipping:

We are currently shipping only within India. However get in touch with us over E-mail or WhatsApp found in Contact Us we can work closely to ship your International order.

Shipping Costs:

Free Shipping! Yes, all the orders within India are free delivery.

Undelivered Shipment:

Customer will have to bear the shipping expenditure in case of returned delivery due to below reasons:
(either customer pays for reshipping the product to customer OR in case of refund, shipping expenditure will be deducted from the refund amount)

Customer refused to accept the shipment at the time of delivery.
Shipment return due to customer unavailability leading to Non Delivery.
Shipment returned due to incorrect or incomplete address provided by customer.

Order Processing Time:

Special Order:

(“Special Order” type product are mentioned in respective product description)
Special order products are arranged and dispatched after the customer places order.

Special orders are dispatched in 2 to 4 weeks.
Delivery in 3 to 14 days from the date of dispatch based on the delivery location.

Please understand that under unforeseen situations like delay in stock arrival and delay at brand/supplier, more time than mentioned above may be required to arrange the product. We will keep the customer informed about any such delays, 🤠 you can rest assured.
In case, if the product is not available with our supplier, we will inform you and if you have made any payment, the full amount will be refunded.

Pre-orders:

All pre-order item listed will have the release date/Available date mentioned in description.
Preorder items will be dispatched in 4 to 10 once the product is available with us.
Preorders are processed in First Come First Serve basis, in case if the stock is not enough for your order turn we will inform you about the same. In such case you have an option to wait until the next batch of availability (which is mostly in short number of days) or you can opt for refund.
Please do understand the risk of the preorder product release date & final availability of preorder products are completely based on availability at supplier’s, & how many we were able to procure, etc.,
In case if release date or availability date is postponed we will inform you about the same. In such cases you have an option to wait further or request for refund (only if release/availability date is postponed).

**Pre Order products photos are prototype images, final product may be slightly different**

Back-orders:

Backorder are for those product that are sold out with us, yet if you are interested in the product you may place Backorder. We will try to procure if the product is available with brand/supplier and usually dispatch with in 15 to 28 days.

Shipping Methods:

We have partnered with leading carriers Shiprocket, Delhivery, Ekart, Bluedart, Xpressbess, etc.,. Offering faster and safe shipment via road & air.

Estimated Delivery Time:

Once the order dispatched, the estimated delivery time will depend on the delivery location.

Delivery to major metro cities in 4 days, and rest of India are delivered in 4 to 14 days max.

However, please note that unforeseen circumstances, such as weather conditions or carrier operational delay may affect the actual delivery time. We kindly ask for your understanding in such situations.

Order Status & Tracking:

Order tracking information can be found under Orders section in your BigFanmerch.com account
You will be notified about the order status and tracking ID through email/text/WhatsApp by BigFanmerch.com or delivery partner company.
Delivery agent may contact you over the phone number given in delivery address at the time of delivery.

Outer Shipping Package or Figure Damaged:

(we understand that as a collector you may value the product’s outer package, but outer box is not considered as product neither by the brand suppliers nor us. The product’s outer package damage will not be considered as product damage and same is not eligible for return/replacement. Your understanding is appreciated.

Yet we give major attention to shipment packaging with choice of strong carton box with protection padding added to secure the product and the box)

If the outer carton box is opened or severely damaged or product inside is damaged on arrival, kindly refuse the delivery from the courier agent with reason “Package damaged”.

If you have accepted the package, and in case if you found that the product is damaged after opening outer carton box, please record the video of the damaged box & product and share it with us over Email or WhatsApp details found in Contact Us page, we will file a complaint to courier company and find a solution.

***Once our packages leave our facility, we are no longer responsible for them, and the responsibility for the packages will be on the shippers (Courier companies). We can file claims with the appropriate shipper for missing packages and damaged or missing contents. The decisions that the shippers make on filed claims will be reflected in our decisions on how these issues will be handled. Neither we nor the shipper are responsible for package thefts.

How to Return or Exchange an Item:

We will take care of the Return shipment pickup. Under any impossible situation, we may ask buyers to ship the returns. Checkout Returns and Refund Policy to understand Return/Exchange/Refund conditions in detail.

Note: This shipping policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.

Have more Questions? Get in touch with over Email or WhatsApp details found in Contact Us page.