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BigFan Merch: Action figures & collectibles
India's Action Figures & Collectibles shop | Rare – Limited Editions
Order Shipment
We have partnered with leading shipping partners Delhivery, Shiprocket, DTDC, BlueDart, DHL, EcomXpress covering almost all the serviceable location in India.
- In-stock products order will be processed and dispatched in 2 to 4 working days.
- Products that are mentioned as “Special order” are shipped in 2 to 4 weeks.
- Pre-order products: Once the product is released & available with us, order will be processed in 2 to 4 working days in First Come First Serve basis.
For major metro cities orders will be delivered in 3 to 5 days from the day the order is dispatched.
You will receive the tracking link and ID over email/WhatsApp once the order shipped. Using the details you may track the shipment.
In case if you have not received the tracking details, kindly contact us over email/WhatsApp found in Contact Us page, we will help you with the tracking details.
We have partnered with leading shipping partners to provide safe and secure shipment. Under unfortunate situation if the product arrives damaged, we want you to record the unboxing video and reach out to us over Email/WhatsApp found at Contact Us page.
We will take this complaint to the shipping partner and get the solution. And help you with the replacement if the damage is proven with unboxing video.
Shopping Information
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you will “Out of Stock” mention on the product.
For better purchase experience, you need to have an account created to place order.
Payment Information
We accept UPI, Debit Card, Credit Card, digital wallets like Airtel, MobikWik, Amazon pay, etc., and COD up to ₹4,000.
Yes, your payment information is secure. We use secure and India’s one of the best Payment Gateway to accept payment. And our website is security with SSL encryption to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
No need to worry in this case, this could occur under technical issue with your bank. If the “Payment failed” and you are deducted by your bank, the same will be refunded by your bank itself.
Under this condition you don’t have to contact us since the payment is not processed to us. You may contact your bank customer support for help.
Enjoy 2 payment options for your preorders at BigFanMerch.com
- Full payment Pre-order & Special Order policy is simple and straight forward, you may place your pre-order item with non-refundable full payment, and we will ship the item immediately once the item is in stock.
- Partial Deposit Preorder available on selected products, where you can preorder with partial amount of the product’s full price, and pay the remaining amount anytime till the product Estimated Availability date. Read about Partial Deposit Preorder in detail below.
Partial Payment Preorder
Being a fellow collector we understand that customers want to preorder without needing to pay full amount in advance especially for premium products above ₹30,000
So we wanted to give our customers an option where you can prebook your beloved collectible with a partial amount, and pay the rest of the amount whenever your are ready to pay later before the date the product becomes available.
Partial Payment Preorder is available for selected PreOrder products (especially products above ₹30,000). For such products you will have 3 options to choose above “PRE-ORDER” button.
- Partial Payment Preorder
- Preorder 2nd Final Payment
- Full Payment Preorder
For selected preorder products you will have “PARTIAL DEPOSIT PREORDER” payment option to choose above the “Pre-Order” button. Select the PARTIAL DEPOSIT PREORDER option and place order the order with the defined amount.
Upon selecting the PARTIAL DEPOSIT PREORDER option, the payable amount will be displayed to you.
In the NOTE displayed below the “PARTIAL DEPOSIT PREORDER” option you will see the remaining amount that need to be paid.
Also you can select PREORDER 2nd FINAL PAYMENT option to know the remaining amount.
You can pay the remaining amount anytime before the product Estimated Availability Date, and max upto 10 days after the product is available in stock.
Place another order with option PREORDER 2nd FINAL PAYMENT chosen. On selecting the PREORDER 2nd FINAL PAYMENT option the payable amount will be displayed.
You can refer to the Estimated Availability date mention in the product description. In rare cases if the product becomes available earlier or delayed we will intimate via Email/WhatsApp.
No this payment option is only for those who made PARTIAL DEPOSIT PREORDER order.
You can either,
- place order with FULL PAYMENT PREORDER selected
- Or first place order with PARTIAL DEPOSIT PREORDER, and then in later days place PREORDER 2nd FINAL PAYMENT order.
Your order will be cancelled.
We will contact you via phone number provided in order details to intimate about the remaining payment. If there is no response from customer or PREORDER 2nd FINAL PAYMENT order is not placed for more than 30 days from the date of product becoming available, then the PARTIAL DEPOSIT made will be considered invalid and NO REFUND WILL BE PROVIDED.
No. All preorders are non refundable and cannot be cancelled.
Order Cancellation
You can cancel the order until it is not fulfilled and shipped. Kindly contact us over Email/WhatsApp found in Contact Us page to request cancellation.
No. Once the order is shipped order cannot be cancelled.
All regular orders apart from Pre-Orders, Special Orders (mentioned in product description) can be cancelled utill the order is shipped.
Once the order is fulfilled and shipped it cannot be cancelled.
Order Returns
We only offer replacement if the Product is damaged on arrival (unboxing video required to approve replacement) and if wrong product was delivered.
To return an item, please follow in the Replacement policy…
Free return shipping.
We will arrange a return pickup ourselves through a courier partner at our cost. Under impossible situation, we may ask the buyers to ship the returns. Please make sure that the order item is unused and in the same condition that you received it. It must also be in the original packaging along with labels, accessories if any.
No. We only offer replacement if the product is damaged on arrival or if wrong product is delivered.
For assured shopping experience, we try to include real life photos of product in the product listing in our website. Additionally you can reach out to us over Email/WhatsApp number found in Contact Us page for product related questions to be sure before purchasing.
We only offer replacement if the Product is damaged on arrival (unboxing video required to approve replacement) and if wrong product was delivered.
Only in case if the same product is not available in stock, you may choose any other product of same value as the returned product, or get full refund.
After confirming with the customer we can reship the same product, and customer will have to bear the shipping charge for the reshipping.
And in case if customer is not responsive upon BigFan Merch team contacting them, for prepaid order, refund will be processed minus the packing handling & shipping cost loss incurred.