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BigFan Merch: Action figures & collectibles
India's Action Figures & Collectibles shop | Rare – Limited Editions
Preorder & Special Order Policy
Note: This policy is subject to change without prior notice. Last Updated on 26 March 2026
What is Preorder?
Product that are just announced and release date is in future, for such products you get opportunities to place order in advance to secure yours.
Preorder is the best way to guarantee Limited Edition products, and those that are on high demand.
How To Find The Preorder Product Availability Date?
Estimated Stock Arrival will be defined in the respective product description section.
Preorder ETA is tentative, understand the risk of delay if Brand’s release date is postponed or delayed due to shipping constraints.
In such case we will keep you informed and ETA will be updated in the respective product.
What is Special Order?
Step 1: You place order for Special Order product.
Step 2: We arrange the product from brand in defined timeframe (usually 10 to 30 days)
Step 3: We ship it to you.
Special Order products are mostly the products that are sold out with us and we are not restocking it. We open such products for Special Order. If you are interested in the product you can place the Special Order and we will arrange it specially and deliver.
How To Find The Special Order Product Availability Date?
Estimated Arrival will be defined in the respective product description section.
Usually 15 days or 30 days.
Special Order ETA is only tentative, understand the risk of delay if the product is not available with brand immediately and requires more time. We will keep the customer informed of any such delays
you can rest assured.
When The Preordered Products Are Shipped To Customers?
We start shipping with 3 to 5 days from the day of stock arrival.
Cancellation Policy:
Preorders and Special Orders CANNOT be cancelled or replaced or transferred.
Payment Policy:
Preorders require full payment in advance. Partial Deposit Preorder available for selected products.
Special orders require full payment in advance.
Read the complete Payment Policy
PARTIAL DEPOSIT PREORDER
Being a fellow collector we understand that our customers want to Pre-Order without needing to pay full amount in advance especially for premium products.
So we wanted to give our customers an option where you can prebook your beloved collectible with a partial amount, and pay the rest of the amount whenever your are ready to pay later before the product Estimated Availability.
How does the PARTIAL DEPOSIT PREORDER work?
It is simple, for selected PreOrder products (especially products above ₹30,000) you will have 2 options to choose above “PRE-ORDER NOW” button
- PARTIAL DEPOSIT PREORDER
This PREORDER payment option is only a partial deposit. Choose this option and place order with partial deposit amount.
- How to place PARTIAL DEPOSIT PREORDER? for selected preorder products you will have “PARTIAL DEPOSIT PREORDER” payment option to choose above the “Pre-Order” button. Select the PARTIAL DEPOSIT PREORDER option and place order the order with the defined amount.
What will be the PARTIAL DEPOSIT PREORDER amount? On selecting the PARTIAL DEPOSIT PREORDER option the payable amount will be displayed.
What will be remaining amount to be paid? Remaining payable amount = (product FULL AMOUNT – PARTIAL DEPOSIT AMOUNT).
In the NOTE displayed below the “PARTIAL DEPOSIT PREORDER” option you will see the remaining amount that need to be paid.When do I need to pay the remaining amount? We will contact you on WhatsApp/E-mail for the remaining payment 30 days before the Product Estimated Availability date, or You may contact us anytime to make the remaining payment.
How do I know when the product became available in-stock? You can refer to the Estimated Availability date mention in the product description. In rare cases if the product becomes available earlier or delayed we will intimate via Email/WhatsApp.
Is the PARTIAL DEPOSIT PREORDER refundable or can be cancelled? No. All preorders are NON Refundable and CAN NOT be Cancelled.
- How do I pay the remaining amount? We will contact you on WhatsApp/E-mail for the remaining payment 30 days before the Product Estimated Availability date, or You may contact us anytime to make the remaining payment.
Why full payment for Pre-Orders & Special Order?
Preorder items at release maybe available only in limited stock. By customer making full payment in advance we can 100% confirm that the customer is making the purchase, which helps us to the arrange the initial stock as required and allocate the product for the customer.
Also Special Orders are arranged specially for the ordering customer, to confirm that customer is 100% buying the product we need the payment made upfront.
Have more Questions? Get in touch with over Email or WhatsApp details found in Contact Us page.